To qualify for reduced fees, customers must live in Ottawa and meet at least one eligibility requirement, including being registered with the Ontario Disability Assistance Program, Ontario Works or the Resettlement Assistance Program. Seniors receiving Guaranteed Income Supplement will also qualify, as will people who can provide assessment notices showing they earn less than $35,000 a year. A referral letter from a social worker, community service agency or qualified City of Ottawa employee stating the need will also be accepted.
